TENANT HANDBOOK

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  1. Introduction
    1. Welcome
    2. About JBG SMITH
    3. Contacts
  2. Operations & Services
    1. Tenant Service Center
    2. HVAC
    3. Mail Service
    4. Elevators
    5. Energy Management
    6. Recycling
    7. Rent Payment
    8. Storage Space
    9. Telecommunication Providers
    10. Janitorial Service
    11. Service Requests
    12. JBG SMITH Property Services
    13. Fitness Center
    14. Fitness Center v2
    15. Meeting Room
  3. Policies & Procedures
    1. General Rules and Regulations
    2. Insurance
    3. Moving Policy
    4. Smoking Policy
    5. Holiday Decorations
    6. Tenant Alterations
    7. Sublease and Assignment Guide
    8. Forms
  4. Access
    1. Hours and Holidays
    2. Deliveries
    3. Loading Docks
    4. Courier Services & Messengers
    5. Solicitation
    6. Visitor Access
    7. Vendor / Contractor Access
  5. Transportation
    1. Directions & Location Map
    2. Parking Information
    3. Shuttle Service Schedule
    4. Transit
    5. Bike Storage
    6. Car Charging
  6. Security
    1. Overview
    2. Tenant Precautions
    3. Equipment Removal
    4. Theft, Insurance and Incident Reporting
    5. Key & Lock Policy
    6. Lost & Found
    7. Private Alarm Systems
    8. Office Suite Access Control Systems
    9. Special Security Requirements
  7. Emergency Preparedness & Procedures
    1. Fire and Life Safety
    2. Floor Warden Training
    3. Tenant Emergency Plans
    4. Emergency Contact Numbers
    5. Active Shooter
    6. Bomb Threat Emergency
    7. Elevator Malfunction
    8. Fire Emergency
    9. Flooding and Water Emergencies
    10. Medical Emergency
    11. Power Failure Emergency
    12. Severe Weather
    13. Earthquake
    14. Toxic Hazards Emergency
    15. Civil Disturbance
    16. Pandemic Preparedness
  8. Tenant Service Center
  9. Sympark

Janitorial Service

A comprehensive green cleaning program is used in all JBG SMITH buildings. This program uses certified green cleaning products that support environmental stewardship and maintain Class A standards.

Unless you have arranged for daytime cleaning, your office suite and all common areas are cleaned nightly Monday through Friday, except for building holidays. We request that you contact the Property Management Office with any housekeeping issues or concerns by submitting a service request through JBG SMITH Connect for assistance. If you have comments regarding the cleaning services, please contact the Property Management Office for your building.

 

Typical Services provided:

Daily - Monday through Friday except legal holidays

  • Empty trashcans and recycle containers.
  • Dust accessible work surfaces.
  • Vacuum carpet.
  • Mop tile floors.
  • Clean countertops and mop kitchen floors. Tenants are responsible for cleaning their dishes, glasses and utensils in their kitchens. Tenants are also responsible for maintaining their coffee pots and all other utensils and appliances in their kitchens.
  • Vacuum carpet in elevator lobbies, reception areas, and other common areas.
  • Clean restrooms and restock supplies.

 

Weekly

  • Dust accessible areas of furniture, convectors, and other furnishings.
  • Clean glass in doors and partitions.

 

Monthly

  • Dust window blinds and window frames.
  • Spot clean walls as needed.
  • Clean telephones.
  • Mop and buff tile floors.

 

Quarterly

  • Clean and refinish tile floors where necessary.
  • Clean baseboards.

 

Semi-Annually

  • Wash windows (Tenants will be notified in advance as to when this cleaning will be performed).

 

Annually

  • Wash light fixtures and lenses.
  • Clean window blinds.

 

NOTE:  The cleaning staff will not move papers or other materials from surfaces to be cleaned, dusted or vacuumed.  Trash not placed in trashcans should be clearly marked "trash" or "basura." The cleaning of private kitchens and bathrooms is the sole responsibility of the tenant.

 

Additional Services

If you would like the janitorial staff to provide additional cleaning services for your organization, please contact the Property Management Office.