TENANT HANDBOOK

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  1. Introduction
    1. Welcome
    2. About JBG SMITH
    3. Contacts
  2. Operations & Services
    1. Tenant Service Center
    2. HVAC
    3. Mail Service
    4. Elevators
    5. Energy Management
    6. Recycling
    7. Rent Payment
    8. Storage Space
    9. Telecommunication Providers
    10. Janitorial Service
    11. Service Requests
    12. JBG SMITH Property Services
    13. Fitness Center
    14. Fitness Center v2
    15. Meeting Room
  3. Policies & Procedures
    1. General Rules and Regulations
    2. Insurance
    3. Moving Policy
    4. Smoking Policy
    5. Holiday Decorations
    6. Tenant Alterations
    7. Sublease and Assignment Guide
    8. Forms
  4. Access
    1. Hours and Holidays
    2. Deliveries
    3. Loading Docks
    4. Courier Services & Messengers
    5. Solicitation
    6. Visitor Access
    7. Vendor / Contractor Access
  5. Transportation
    1. Directions & Location Map
    2. Parking Information
    3. Shuttle Service Schedule
    4. Transit
    5. Bike Storage
    6. Car Charging
  6. Security
    1. Overview
    2. Tenant Precautions
    3. Equipment Removal
    4. Theft, Insurance and Incident Reporting
    5. Key & Lock Policy
    6. Lost & Found
    7. Private Alarm Systems
    8. Office Suite Access Control Systems
    9. Special Security Requirements
  7. Emergency Preparedness & Procedures
    1. Fire and Life Safety
    2. Floor Warden Training
    3. Tenant Emergency Plans
    4. Emergency Contact Numbers
    5. Active Shooter
    6. Bomb Threat Emergency
    7. Elevator Malfunction
    8. Fire Emergency
    9. Flooding and Water Emergencies
    10. Medical Emergency
    11. Power Failure Emergency
    12. Severe Weather
    13. Earthquake
    14. Toxic Hazards Emergency
    15. Civil Disturbance
    16. Pandemic Preparedness
  8. Tenant Service Center
  9. Sympark

Contacts

Your Property Management team is dedicated to making your work environment as safe and pleasant as possible.  Meet your property management team.

The Property Management Office is located at:


955 L’Enfant Plaza, SW
Suite 1208
Washington, DC 20024

Phone: 202.485.3300
Fax: 202.863.2286

Property Management Office Hours: 8:30 a.m. – 5:00 p.m., Monday – Friday

After-hours calls should be directed to the Tenant Service Center, (703) 769-1250.


Additional Contacts

  • Security: 202.485.3350
  • Tenant Service Center (TSC): 703.769.1250
  • Parking Service Center (PSC): .703.842.2971
  • Security Operations Center (SOC): 703.413.0150
  • Commercial Leasing (link to corporate website with leasing contacts)
  • Retail Leasing (link to corporate website with leasing contacts)