TENANT HANDBOOK

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  1. Introduction
    1. Welcome
    2. About JBG SMITH
    3. Contacts
  2. Operations & Services
    1. Tenant Service Center
    2. HVAC
    3. Mail Service
    4. Elevators
    5. Energy Management
    6. Recycling
    7. Rent Payment
    8. Storage Space
    9. Telecommunication Providers
    10. Janitorial Service
    11. Service Requests
    12. JBG SMITH Property Services
    13. Fitness Center
    14. Fitness Center v2
    15. Meeting Room
  3. Policies & Procedures
    1. General Rules and Regulations
    2. Insurance
    3. Moving Policy
    4. Smoking Policy
    5. Holiday Decorations
    6. Tenant Alterations
    7. Sublease and Assignment Guide
    8. Forms
  4. Access
    1. Hours and Holidays
    2. Deliveries
    3. Loading Docks
    4. Courier Services & Messengers
    5. Solicitation
    6. Visitor Access
    7. Vendor / Contractor Access
  5. Transportation
    1. Directions & Location Map
    2. Parking Information
    3. Shuttle Service Schedule
    4. Transit
    5. Bike Storage
    6. Car Charging
  6. Security
    1. Overview
    2. Tenant Precautions
    3. Equipment Removal
    4. Theft, Insurance and Incident Reporting
    5. Key & Lock Policy
    6. Lost & Found
    7. Private Alarm Systems
    8. Office Suite Access Control Systems
    9. Special Security Requirements
  7. Emergency Preparedness & Procedures
    1. Fire and Life Safety
    2. Floor Warden Training
    3. Tenant Emergency Plans
    4. Emergency Contact Numbers
    5. Active Shooter
    6. Bomb Threat Emergency
    7. Elevator Malfunction
    8. Fire Emergency
    9. Flooding and Water Emergencies
    10. Medical Emergency
    11. Power Failure Emergency
    12. Severe Weather
    13. Earthquake
    14. Toxic Hazards Emergency
    15. Civil Disturbance
    16. Pandemic Preparedness
  8. Tenant Service Center
  9. Sympark

Welcome

420 10th Street, SW
429 L'Enfant Plaza, SW
470/490 L'Enfant Plaza, SW
500 L'Enfant Plaza, SW
955 L'Enfant Plaza, SW

The information provided in this Guide is meant to facilitate your company’s operations and provide you with a better understanding of your property. There is a great deal of information contained in this Guide. Take time to familiarize yourself with this Guide and it will become a valuable resource. Please note that the Property Management Office is available to help in any way possible. Your first call for any problem or question should always be directed to the Property Management Team, and we will assist you from there.

The Building Guide may be downloaded, and it include links to forms and other documents. To use some of these features, it is recommended that you have Adobe Acrobat Reader installed on your computer. This software is free and easy to use. To obtain the software for free, click here.

The Property Website and Guide is updated on a regular basis. Please be sure to continuously check back for updates and new information to keep you informed about the building’s operations.  If you are having trouble accessing the Property Website or need assistance, please e-mail or call your Property Management Team.