Security Operations Center

The Security Operations Center (SOC) is JBG SMITH’s central hub of security operations portfolio-wide.  The SOC is located at 2345 Crystal Drive in Arlington, Virginia and is staffed 24/7 by members of our contracted security team from Allied Universal Security. 

The SOC serves multiple purposes as the focal point of our security operations including:

  • Security Management Office – Allied’s management team for JBG SMITH’s Virginia Portfolio and National Landing site are housed out of the SOC.
  • 24/7 Dispatch Center – Staffed by a dispatcher and watch officer 24/7.
  • 24/7 Customer Service Counter for security related reports and inquiries by tenants, visitors, and other stakeholders.
  • Fusion Center – Proactively data mining open source information and intelligence gathering for incidents and events potentially impacting our properties.
  • Emergency Operations Center (EOC) – During significant events such as the Inauguration the SOC serves as an EOC closely monitoring activity and providing updates as necessary to security staff and property management portfolio-wide.

 

The SOC utilizes state-of-the-art technologies such as :

  • Remote CCTV monitoring throughout the portfolio as necessary.
  • Guard management software on each officer's cell for direct contact with the SOC for monitoring officer activity, report writing, and accountability.
  • Crowd sourcing app for real-time information sharing between officers and the SOC.
  • Silent dispatch tool for more efficient dispatch, documentation of calls for service, and 2-way communications between officers and dispatch.
  • Video conferencing app on all officers phones for video calling capabilities with dispatch.  Also used for video calling multiple officers simultaneously for such things as virtual roll calls.
  • Social media monitoring of local jurisdictions police, fire, and emergency management X (formerly Twitter) pages.
  • Intelligence gathering and social media monitoring tool proactively assessing potential threats to our properties.


The SOC is continuously evolving based upon the changing needs of security and emergency preparedness in the commercial real estate world as well as the advancement of technology in the security industry.